Frequently Asked Questions

About Coastal Improvement Services

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What is Coastal Improvement Services?

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Who does Coastal serve?

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What type of services does Coastal provide?

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What services are outside Coastal's current scope?

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Will Coastal accept every service request?

Estimates, Quotes, & Service Options

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How do I request an estimate?

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What happens after I submit a service request?

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What are Essential, Enhanced, and Premium options?

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Does every project receive three quote options?

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Are website prices or "starting at" prices guaranteed?

Pricing, Deposits, & Payments

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What are Coastal's trip minimums?

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Is a trip minimum added to the project price?

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Is a deposit required before scheduling?

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When is final payment due?

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Are materials, taxes, or processing fees included?

Scheduling & Appointment Preparation

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When is my appointment officially scheduled?

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Are appointment times and arrival windows guaranteed?

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What should I do before Coastal arrives?

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How should children and pets be handled?

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What happens if the property is not ready or accessible?

Products, Materials, & Project Changes

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Can I supply my own products or materials?

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What happens if my product is incomplete or incompatible

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Can Coastal purchase materials for my project?

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What happens if hidden damage is discovered?

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Can I add work during the appointment?

Completion, Warranty, & Customer Support

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What happens when the project is complete?

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What is a walkthrough or punch list?

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Does Coastal provide a workmanship warranty?

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How do I submit a warranty concern?

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What is not covered by the warranty?

Need More Help?

Contact us today for personalized assistance with your property projects.