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Frequently Asked Questions
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(336) 317-3237
Start Your 3-Option Estimate
Frequently Asked Questions
About Coastal Improvement Services
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What is Coastal Improvement Services?
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Who does Coastal serve?
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What type of services does Coastal provide?
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What services are outside Coastal's current scope?
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Will Coastal accept every service request?
Estimates, Quotes, & Service Options
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How do I request an estimate?
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What happens after I submit a service request?
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What are Essential, Enhanced, and Premium options?
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Does every project receive three quote options?
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Are website prices or "starting at" prices guaranteed?
Pricing, Deposits, & Payments
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What are Coastal's trip minimums?
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Is a trip minimum added to the project price?
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Is a deposit required before scheduling?
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When is final payment due?
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Are materials, taxes, or processing fees included?
Scheduling & Appointment Preparation
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When is my appointment officially scheduled?
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Are appointment times and arrival windows guaranteed?
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What should I do before Coastal arrives?
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How should children and pets be handled?
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What happens if the property is not ready or accessible?
Products, Materials, & Project Changes
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Can I supply my own products or materials?
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What happens if my product is incomplete or incompatible
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Can Coastal purchase materials for my project?
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What happens if hidden damage is discovered?
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Can I add work during the appointment?
Completion, Warranty, & Customer Support
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What happens when the project is complete?
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What is a walkthrough or punch list?
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Does Coastal provide a workmanship warranty?
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How do I submit a warranty concern?
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What is not covered by the warranty?
Need More Help?
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